At HUMA’S COLLECTION LTD, we want you to be fully satisfied with your purchase. If you are not completely happy with your order, we accept returns within 14 days of receiving your item.
Conditions for Returns:
- Items must be returned in their original condition, unworn, unwashed, and with all tags attached.
- Proof of purchase is required for all returns.
- Personalized or custom items cannot be returned unless faulty.
How to Initiate a Return:
- Contact our customer service team at contact@humascollection.com with your order number and reason for return.
- Once your return is approved, you will receive instructions on how to send the item back to us.
- Please ensure items are securely packaged to avoid damage during transit.
Return Shipping:
- Customers are responsible for return shipping costs.
- We recommend using a trackable shipping method to ensure your return is received.
- If the item is faulty or incorrect, HUMA’S COLLECTION LTD will cover the return shipping cost.
Refunds:
- Refunds will be processed within 7-10 business days after the returned item is received and inspected.
- Refunds will be issued to the original payment method.
Exchanges Policy
We understand that sometimes the size or style may not be quite right. We accept exchanges for items of equal value within 14 days of receiving your purchase.
Conditions for Exchanges:
- Items must be in original condition, unworn, unwashed, and with all tags attached.
- Exchanges are subject to stock availability.
- Personalized or custom items cannot be exchanged unless faulty.
How to Initiate an Exchange:
- Email contact@humascollection.com with your order number and details of the item you wish to exchange.
- Our team will confirm if the item is available for exchange.
- Send the item to the address provided once the exchange is approved.
Exchange Shipping:
- Customers are responsible for exchange shipping costs.
- We recommend using a trackable shipping method to ensure your exchange is received.
Non-Returnable/Non-Exchangeable Items:
- Personalized or custom items.
- Items marked as “Final Sale.”
- Items not in their original condition or that show signs of wear.
For any questions or further information, please feel free to contact our team at +44 7802 263580 or email us at contact@humascollection.com.
Thank you for shopping with HUMA’S COLLECTION LTD!
